Recommendations

Gretchen Fox, Content Strategy & Community Marketing @ Splunk

“You’ll be hard-pressed to find anyone as enthusiastic, empathetic, or just downright as impressive as Brittany. Having had the pleasure and privilege of working right alongside her on many initiatives over the past year, I can tell you that her tenacity, creativity, and the lengths that she will go to in order to see her vision come to life is truly awe-inspiring. Through her masterful guidance, the Evernote Expert program has not only been reimagined and re-engerized, but the community has absolutely thrived. She’s been the brains, brawn and beauty behind dozens of community endeavors, helping to educate Evernoters through video and social content production, interactive quiz creation, curated campaigns, and more. She’s the real deal and I count myself incredibly lucky to have had the opportunity to work with, learn from, and be inspired by Brittany.” (source)

Michelle Don Durbin, Marketing Exec @ Intuit

“Brittany is truly one-in-a-million. Within a year of joining my team, (fresh off the heels of extending customer support content into social channels and across YouTube) Brittany led the strategic rebuild of our Certified Expert program. She skillfully connected with our most passionate customers, repaired trust, and reignited advocacy to levels far beyond my expectations. A joy to both work with and watch work, Brittany’s naturally thoughtful personality combines with exceptional creativity and grit into a perfect combination of attitude, collaboration and leadership. She can successfully tackle any challenge you dream up — whether it’s building new growth-focused programs from scratch, enticing customers to share their experiences and brand affection through UGC, or simply helping brainstorm the next big idea. I have both found inspiration from and been humbled by her originality, commitment and passion and am confident in any future she helps design.” (source)

Frank Buck, Get Organized Author & Public Speaker

“I am an Evernote Certified Expert. Because of her role in coordinating the Evernote Certified Expert program, Brittany and I work closely (even though remotely). Since assuming this role, Brittany has moved the program to an entirely new level through excellent communication and organizational skills. Brittany revamped and streamlined the certification program. She has instituted regular means of communication that help Evernote Certified Experts get to know one another and share knowledge. She has also been instrumental in increasing the visibility of each Expert by including us in Evernote’s ongoing social media posts. Brittany has developed easy ways for each Expert to keep Evernote abreast of the content we post. Evernote, in turn, shares our content with its large following. The system is efficient and almost effortless. In addition to the large volume of work she has created and the systems she has put into place in a relatively short period of time, Brittany’s personality makes working with her a joy.I am an Evernote Certified Expert.” (source)

Stacey Harmon, Founder @ Harmon Enterprises

“Although never employed by Evernote, I’ve been officially endorsed by Evernote in some capacity since their first influencer program (the Evernote Ambassador program of 2010) and have been part of every iteration since. Brittany’s version of the official Evernote Community program (Evernote Certified Consultants) is the best of them all and shows a true talent and understanding of the power-user community/influencer space and the value it can bring to a brand. In addition to being razor sharp, she’s so fun to work with, and has an infectious enthusiasm that impacts the entire community. Also, she simply “gets it” and has the leadership qualities it takes to get (new) things (and big ideas) done. I’d be crushed if she ever leaves Evernote!” (source)

Chelsea Bashford, Client Relations Specialist @ Gusto

“I had the privilege of working under Brittany Naylor at Gusto, and her leadership has been one of the most transformative experiences of my career. Brittany took our Client Relations Team to the next level, not only through her expertise in customer relations and community engagement but also by inspiring each of us to prioritize customer advocacy and operational excellence. Her guidance helped me rethink my approach to work, empowering me to serve customers with empathy and purpose while keeping the needs of the business in focus.

Brittany and I collaborated on building out our third-party review site strategy, which dramatically improved Gusto’s public reputation. Together, we took Gusto’s Better Business Bureau (BBB) rating from an F- to an A by implementing a thoughtful, proactive response strategy. Her leadership and strategic insight in this area were instrumental in building customer trust, transforming feedback into actionable insights, and fostering an authentic, customer-centric presence for our brand.

One of Brittany’s greatest strengths is her ability to forge meaningful cross-functional relationships. She worked seamlessly with teams across Gusto—including payroll, compliance, marketing, and operations—to ensure we had the tools and insights needed to support our clients effectively. Her collaborative approach not only allowed us to address complex issues holistically but also ensured that customer-centric outcomes were a measurable priority for the entire organization. What I admire most about Brittany is her dedication to team empowerment. She instilled in us a mission-driven focus, where customer satisfaction aligned seamlessly with Gusto’s goals. Her mentorship has left a lasting impact on my approach to both work and leadership, and she truly transformed how I support customers and the business alike. She helped me build confidence when presenting to shareholders and showed me how to use data and customer insights to effectively drive change. I highly recommend Brittany to any organization seeking a strategic, compassionate, and results-driven leader. Her ability to inspire, empower, and build customer advocacy is exceptional, and I feel fortunate to have learned from her at Gusto.” (source)